NHTSA Complaint #11582090 — 2018 FORD FOCUS

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number 11582090
Vehicle 2018 FORD FOCUS
Component ENGINE
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State WA

Consumer Description

My family and I were moving across the country due to my husband being stationed in a new location in December 2023z My cars check engine light came in and about 1 minute later it started flashing. I had to get it towed to our final destination. We then had it towed to the Titus will ford dealership in Lakewood Washington. I was then notified by that shop that it had an advance notice recall on it. It has been there since the beginning of January 2024. The dealership told me my whole engine needs replaced because of the recall. The mechanic has told me the recall will cover the repairs fully. It is estimated to be $7,000 to repair. I could pay for the repair and then file for reimbursement. I do not have $7,000 to fix this. Ford continues to tell me there is nothing they can to but to have me wait till the remedy is available. I have NO mode of transportation to and from work, to get on base(home), to get my kids to and from school. They say there is no rental car available for me. Ford has said that the remedy should be available “sometime” in the second quarter. I am paying my car payment and insurance for this vehicle every month without having the vehicle.

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