NHTSA Complaint #11581756 — 2023 TESLA MODEL X

The car allows you to set favorite channels and change them from the left scroll wheel on the steering yoke/wheel. It works for FM radio, but stopped working last November for XM radio. After 9 contacts with Tesla, they have not corrected the defect. In order to change the favorited channels, it requires 3 or 4 taps on the screen - which requires removing your eyes from the road for 4-6 seconds. When it works properly, tapping the scroll wheel left or right changed the channel to next or previous favorited channel. I neatry went off the road last week trying to change the XM radio to the next favorite. This did work on both my previous model Tesla sedans from 2013 until 2023. It worked on this car for several months, but stopped working in November 2023. Nine requests to Tesla for repair have have not been successful in any action.