NHTSA Complaint #11581574 — 2023 ACURA INTEGRA

STEERING issue reported to NHTSA

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Complaint Details

ODI Number 11581574
Vehicle 2023 ACURA INTEGRA
Component STEERING
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State FL

Consumer Description

We brought my son's car in earlier in the year for an issue it was having with its steering ( the steering sticks/locks when attempting to turn the steering wheel left ). The dealer acknowledged the issue and stated that the steering box needs to be replaced. The dealer sent us home with the car saying it was 'safe to drive' and they would call us when part was received. We insisted, however, for the dealer to provide a loaner since we felt any acknowledged issue with the steering is not safe. We have recently been informed from the dealer that the part needed to address the problem is on backorder with no anticipated delivery date and that the next available update will be in August. (BTW - We also have the same problem with the stereo amp, which is on backorder with no anticipated delivery date). I have a couple major problems with this 1) my son's brand new car is sitting in the FL sun/heat getting damaged waiting for an indefinite period of time; 2) my son cannot drive the loaner, 3) and we are being asked to wait several months for an update on part availability for a new car. These are all completely unreasonable situations. I see 1 of 2 options: Honda/Acura - Needs to work with the dealer to figure out how to give my son (17) a car to drive while they wait on replacement parts. I also want permission to bring my son's car home and have it garaged until part is received and repair is scheduled. OR Honda/Acura - Needs to give us a new car (and take back my son's car back) as part of lemon law. It is completely unreasonable for a new car to have such major safety issues and furthermore have the manufacturer and dealer say we have to wait months for an update on part availability. We also have a loaner that my son cannot drive. I would like a response to this situation ASAP before I seek legal action.

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