NHTSA Complaint #11581380 — 2018 SUBARU FORESTER

LANE DEPARTURE: WARNING issue reported to NHTSA

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Complaint Details

ODI Number	11581380
Vehicle	2018 SUBARU FORESTER
Component	LANE DEPARTURE: WARNING
Date of Incident	February 4, 2024
Date Filed	April 5, 2024
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	AK

Consumer Description

Component: EyeSight Camera motherboard failure due to cold weather (Code B28B3). Possibly an improper conformal coating that is susceptible to cracking or building moisture which then freezes and cracks components of the camera system. Safety Concern: It appears this is common in Subaru EyeSight systems for all models years 2017-2019. A local mechanic shop (Fairbanks, AK) has seen these systems fail repeatedly in our winter climate. I find this concerning that the system that has the ability to control steering and breaking is susceptible to what we consider normal winter climates. Subaru has been vague on the cause of this issue. Reproduced: Yes, this is known and not uncommon per the Subaru Dealer Service Center and an independent local shop. Inspected: Yes the vehicle has been inspected by Kendall Subaru of Fairbanks AK. Warning Lights: No warning before failure. Currently the display shows "EyeSight" in bold indicating the EyeSight system is non functional.

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