NHTSA Complaint #11580942 — 2021 TESLA MODEL S

EXTERIOR LIGHTING issue reported to NHTSA

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Complaint Details

ODI Number 11580942
Vehicle 2021 TESLA MODEL S
Component EXTERIOR LIGHTING
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State CA

Consumer Description

Passenger side headlight, daytime running light portion, is flickering, approximately 1-2 times a minute. I only noticed this as I parked in a dark garage with my lights on, seeing the light flickering against the wall. There is no warning from my car telling me this is happening. This is a safety issue because headlights are a safety feature. If my headlight is going on and off, it will affect my visibility, as well as the visibility of my car to other drivers/pedestrians on the road. I notified Tesla, they had mobile technician come to my house, he visually confirmed this issue, and he subsequently replaced the entire headlight. After the replacement, I noticed that this did not resolve the issue. I notified Tesla and they had me bring in my car to service center for inspection. Per tesla tech service summary: "identified customer concern as a known characteristic with no resolution available at this time. Please maintain regular WIFI connection to ensure timely downloads of future firmware updates. No repairs recommended at this time". I need this issue resolved, I do not feel safe driving my car. Tesla is not repairing the issue and has no clear timeframe as to when this issue will be fixed. I attached 2 photos from my video capture showing when the light is on and off.

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