NHTSA Complaint #11580887 — 2018 FORD FOCUS

The contact owns a 2018 Ford Focus. The contact stated that while driving at 40 MPH, the vehicle became uncontrollable and crashed into a pole. There were no warning lights illuminated. The contact sustained injuries to her face, back, and ribs. The driver was taken to the hospital for medical attention. The air bag on the steering wheel failed to deploy. The floor air bags were deployed. There were no reported fires.  A police report was filed. The vehicle was towed to a tow lot. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately unknown.