NHTSA Complaint #11580796 — 2018 HYUNDAI SANTA FE

Driving at 70 mph and the car’s RPMs dropped. Coasted to exit the highway to find out the car was not accelerating as it should. Took car straight to dealership to drop it off. Have 100,139 miles on the vehicle. Was told by dealership that car was consuming oil. No check engine lights came on, no oil lights on. Nothing. No warning, no smoke, etc. have been told that the car is consuming oil. I was told when I dropped the car off on Saturday there was 1 qt of oil, and by Monday when they test drove the vehicle there was none and the engine had seized up on them in the parking lot. It has now been two weeks. The initial quote given was 11k (if warranty didn’t cover anything). The dealership submitted all maintenance records, registration and the form stating I am the only owner of the vehicle. Friday (XXX) was told warranty would pay 90% and I would be responsible for 10%, did not have an explanation as to why they did not cover all. Ask to get that information. Saturday (XXX) was told warranty would cover 95% and I would cover 5%, awesome. Agreed to get the ball rolling and order parts. Hear from service advisor on XXX, stating that the repairs are now quoted at $23k, so my portion is more. Still no reasoning why. Later found out that Hyundai has discontinued the 11k long block engines, so they are having to order short block engine + all parts to build it. The huge concern is that is ZERO warning. This could have been dangerous had I pulled out in front of a car! I know there are multiple complaints against Hyundai, so I know I am not alone. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)