NHTSA Complaint #11580558 — 2023 FORD EXPLORER STEERING

Complaint Details

ODI Number	11580558
Vehicle	2023 FORD EXPLORER
Component	STEERING
Date of Incident	March 24, 2024
Date Filed	April 1, 2024
Mileage	N/A miles
Crash	Yes
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	WI

Consumer Description

The lane assist system put the vehicle into a skid on snowy road with no markings on roadway. The vehicle is available to inspect but insurance company is pushing to pickup vehicle as it was totaled. The system put vehicle into a skid that resulted into going into the ditch and hitting a power pole. As far as we know nobody has looked into system failure we did report it to sheriff and insurance company. This is the first time the lane departure turned on a snow covered road

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#11676040 — July 24, 2025 — I noticed a loud squeak when driving over bumps at lower speeds. Almost sounds like a bad shock or spring. I am not s...

#11665773 — June 9, 2025 — The contact owns a 2023 Ford Explorer. The contact stated while driving at an undisclosed speed, the steering wheel f...

#11654443 — April 14, 2025 — What component or system failed or malfunctioned, and is it available for inspection upon request? The steering syste...

#11620574 — October 18, 2024 — The contact's wife owns a 2023 Ford Explorer. The contact stated while driving at various speeds, there was an abnorm...

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