NHTSA Complaint #11580499 — 2023 FORD EXPLORER STRUCTURE:BODY

Complaint Details

ODI Number	11580499
Vehicle	2023 FORD EXPLORER
Component	STRUCTURE:BODY
Date of Incident	March 20, 2024
Date Filed	April 1, 2024
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MI

Consumer Description

For a week before 3/19/24, the driver door made increasing crunching noises when opened and closed. On 3/20/24 the driver door would not open and was subsequently left at Dean Sellers Ford for diagnosis and repair. The dealer relayed that there was a repair advisory on this issue which related to closed investigation / action PE23-013. On 3/21/24, the repair was completed and paid even though Ford Motor has previously agreed to announce a recall by March 2024. As on 4/2/24, no recall notification has been announced or received.

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