NHTSA Complaint #11580483 — 2020 FORD FUSION ENERGI

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number 11580483
Vehicle 2020 FORD FUSION ENERGI
Component ELECTRICAL SYSTEM
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State MN

Consumer Description

This is a PHEV Fusion. Prior to the recall I noticed a red light coming from the "box" that is part of the charging cord. I disconnected the charging cord from the wall outlet. Upon a closer inspection I found that there had been a fire inside the receptacle box that had burnt a hole in the box and destroyed the receptacle. I replaced the receptacle and box and continued charging the battery and suspected that there had been a fault in the receptacle. However, I received recall 23S33 in July 2023 and now think the fire I experienced might have been due to the Battery Energy Control Module as referenced in the recall. I no longer am charging the battery as suggested in the recall. It has been 8 months since I received the recall and the only thing I have heard from Ford is a check for $250.00 to help with the added fuel cost due to not being able to use the plug in capability.

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