NHTSA Complaint #11579921 — 2016 AUDI A6
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL issue reported to NHTSA
Complaint Details
| ODI Number | 11579921 |
| Vehicle | 2016 AUDI A6 |
| Component | FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL |
| Date of Incident | |
| Date Filed | |
| Mileage | N/A miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | CA |
Consumer Description
I am the original owner of my vehicle and have had my vehicle maintenance done at Niello Audi in Sacramento, CA. In May 2023, the forward facing camera on my 2016 Audi A6 stopped working. The dashboard error message was "ACC and Audi braking guard Unavailable". As a result, the automatic emergency braking, forward collision warning, lane keeping assist, and cruise control stopped working. In June of 2023 I took the vehicle in to the above named dealer and they indicated that the front facing camera would need to be replaced but they could not do so because the part in on back order. The part number is 4H0907217FX. Ever since June 2023, the dealer has indicated that the part is still on back order and unavailable. Today March 28, 2024, I contacted AUDI USA and was informed that Audi stopped making that part and it is no longer available. I have been waiting almost a year for Audi to correct this to no avail. The part in question is tied to several safety systems (emergency braking, collision warnings, etc.) and I feel that my vehicle is unsafe to drive. Obviously, this concerning safety issue affects all Audi owners in the United States and I think Audi should immediately be required to fix this safety issue.
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