NHTSA Complaint #11579799 — 2014 FORD EXPLORER

The contact owns a 2014 Ford Explorer. The contact stated the vehicle was registered from the Chicago plant and the vehicle resided in Northern Nevada, 30 minutes from Lake Tahoe. The contact stated the vehicle was susceptible to corrosion due to the weather in Northern Nevada. These vehicles may have rear toe links that received excessive electrocoating (e-coat) corrosion protection, which could cause the e-coat to become brittle and break away when contacted by road debris. The contact notified the dealer who referred the contact to the manufacturer. The contact referenced Ford Customer Satisfaction Program: [XXX] (Rear Toe Link Replacement) and NHTSA Campaign Number: [XXX] (Suspension) as a possible solution however, the VIN was not included in the recall. The manufacturer was notified of the issue and referred the contact to NHTSA Hotline. The contact had not experienced a failure. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)