NHTSA Complaint #11579752 — 2017 FORD EXPLORER

My torque convertor has started to fail, extreme vibration when in drive or reverse at a stop, hesitation when trying to take off from a stop, RPMS will redline and the car won't move and then it will slam in to second gear. I have found a recall/customer satisfaction program (20N07) I took the car to a Ford dealership and they confirmed the torque convertor is ruined. I am terrified to drive this car, when the hesitation first happened I was pulling out in to moving traffic and the car would not move then took off very quickly. The vehicle has only been inspected by a Ford dealership where they diagnosed the torque convertor. I believe that this should be considered a safety issue. The hesitation alone could cause an accident when trying to move with the flow of traffic.