NHTSA Complaint #11579667 — 2014 SUBARU LEGACY

AIR BAGS issue reported to NHTSA

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Complaint Details

ODI Number 11579667
Vehicle 2014 SUBARU LEGACY
Component AIR BAGS
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State IN

Consumer Description

My vehicle is suffering of the exact same issue described in recall WRA-24. However, this recall only covers the model years 2020 to 2022, mine is 2014 with approximately 106,000 miles. Since the last week of December, my vehicle has been to the Fort Wayne, IN Subaru Dealership approximately 9 time for the same issue. It has cost me over $2,500 plus the fuel used for all this trips (I live over 40 miles away from the dealership). The problem is still not 100 percent fixed after they changed the seat cushion, the airbag module, the seat belt buckle sensor, and I don't know what else. The last time (a couple of weeks ago) that the car was at the dealership, they had the car for over 2 weeks. The next morning, the car did the same thing again where the red airbag warning light turns on and the passenger airbag shuts off with a passenger sitting on the seat. I've taken videos of the issue to show the dealership as they seemed doubtful of what I was explaining to them. The dealer claims they have been in contact with Subaru and they don't know what else to do. They started providing me with a loaner free of charge after the 4th visit. In summary, same issue as WRA-24, over $2,500 so far, and still not resolved.

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