NHTSA Complaint #11579050 — 2019 CHEVROLET SILVERADO 1500

While traveling on the [XXX] at 70mph the truck started making a loud noise and started feeling like all tires were flat. Getting off the road the routors were very hot. Getting back on the interstate to get to an exit, a message appeared that said brake failure. There were no brakes when pedal was applied. It was towed to the Integrity Chevrolet in Chattanooga, Tn. A case was opened with General Motors #[XXX]. GMC reported to us that the truck which we bought with 5900 miles (driven by a salesman), had had the brakes reprogrammed 4 times which we were unaware of. They reprogrammed the brakes, put on new brake pads, milled the router and replaced the brake fluid, informing us this was needed, charging us $1210. GMC refused to pay because the dealership said it was normal wear and tear. Truck has 38,000 miles. Brake pads showed 62% front and 78% back life. We have emails as documentation. I was unable to upload but can forward if email address is provided. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) . The contact stated this is the 5th time the brake system has been reprogrammed, (4xs before we purchased it unaware of this and on March 11th).