NHTSA Complaint #11578514 — 2023 NISSAN LEAF

I pulled into a parking spot and to ensure I stopped when I wanted to, I braked. The car accelerated, smashing into a building. I always drive in eco mode and generally use the e-pedal which was on at the time. I’m not sure if either or a combination of those may have been a factor in what happened. The car is available for inspection upon request. I was fine, but very shaken. The car is driveable, but the front bumper is mangled and the left blinker no longer works. The headlights are functional. The charger panel releases and I can pry it open, though it no longer pops up. No airbags were deployed. The car was going slow enough, there seems to be no damage to the building. I'm concerned what could happen when we drive into our garage or, worse, if there is a car or pedestrian in front of our car and rather than braking the car accelerates. I have seen several reports of similar experiences, though no resolutions or suggestions. I can imagine this being a one-time occurrence, but I am deeply concerned it is not. I've been at a loss in who and how this can be addressed. I have called several Nissan dealers. The service people that I spoke with were not optimistic about what they could discern and, more importantly, did not seem concerned. As a result, I called my long-time car mechanic who did some initial diagnostics, but they were inconclusive. There have been no other inspections. I have reported this to Nissan USA and have opened a case/claim. I don’t recall any warnings at the time. All recalls have been updated.