NHTSA Complaint #11578396 — 2012 FORD FUSION

Power steering went out. The steering rack has now gone bad in this vehicle twice. The first time it was covered under a recall, 15S18, and then there were further issues, so they issued a customer satisfaction recall with the number 15N01. 2012 ford fusion with 110,000 miles, two steering racks, but because the customer service recall is expired, they won’t replace my second bad steering rack, and it is going to cost me 3,000 dollars, more than half the worth of the car according to KBB. I find this to be incredibly unfair that Ford can put a crappy part that costs 2000 dollars in a vehicle, and then say because the customer service recall is expired, it’s my job and responsibility to spend 3,000 dollars fixing their crappy part.