NHTSA Complaint #11578266 — 2011 FORD F-150

The contact owns a 2011 Ford F-150. The contact stated while driving approximately 45 MPH, the steering wheel was loose. While making a left turn the steering wheel unintendedly turned to the right. The vehicle was taken to the dealer where it was diagnosed that the steering shaft, tie rods, and steering rack needed to be replaced. The dealer replaced the steering shaft, tie rods, and steering rack however, the failure recurred. The vehicle was taken back to the dealer and the contact was informed that no cause of the failure was found. The vehicle was not repaired. The contact stated that the tire and struts had previously been replaced and the wheels were aligned. The manufacturer was notified of the failure and a case was opened. The failure mileage was approximately 98,571.