NHTSA Complaint #11578093 — 2023 HYUNDAI IONIQ 5

UNKNOWN OR OTHER issue reported to NHTSA

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Complaint Details

ODI Number 11578093
Vehicle 2023 HYUNDAI IONIQ 5
Component UNKNOWN OR OTHER
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State CA

Consumer Description

I bought my Ioniq 5 in April 2023, starting in June 2023 I started having issues with the internal navigation system locating my vehicle on a different route than I was actually on. When I connect to Apple CarPlay to be able to use Google Maps or Waze, it also throws my cell phone system off and will be taken into wrong streets. Vehicle navigation also detected me driving in the wrong direction alerting me not to enter the street. I took video and photos to the dealer starting in June 2023 for a few months. They first updated the software which took over 6 hours, and my car spent the night at the dealer. Unfortunately it did not resolve the problem, they then replaced the antennae also not resolved issue. They replaced the camera in front of the rear view mirror, also no resolution. Lastly they replaced the head unit under warranty. My car continues to have the same issues with navigation and recently while on the freeway and the navigation and Apple CarPlay were acting up, when i switched lanes it alerted me of a collision and car began to break while driving 65 miles per hour. This could have caused me to be rear ended if there would have been a vehicle behind me. I do not feel safe driving this vehicle which i depend on the navigation maps for my daily work. Currently i am avoiding driving on freeways to ensure the car does not suddenly brake and cause me to be rear ended. I contacted the dealer and they stated they have not detected the same issue on other Ioniq 5's sold at Puente Hills Hyundai in California. In researching through the internet, i found there are others experiencing the same issue. Dealer asked me to bring my car in once again, but i am not sure what they can do. Hyundai needs to figure out the issue on the Ioniq 5 navigation system and issue a recall to fix the safety glitch with the system.

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