NHTSA Complaint #11578026 — 2020 HONDA PASSPORT

POWER TRAIN issue reported to NHTSA

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Complaint Details

ODI Number 11578026
Vehicle 2020 HONDA PASSPORT
Component POWER TRAIN
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State WA

Consumer Description

The engine lost power and shut down while driving on the highway. The vehicle has been at a Honda dealership since this date (so about 8 weeks now). It can be inspected but I am on the verge of replacing the engine at my cost. The loss of power resulted in putting the vehicle on the side of and icy highway at night and at risk of being hit or sideswiped. There was very little cell service which meant that a tow truck couldn't be called right away. There were no warning signs that the engine was experiencing trouble before this engine failure. The problem has not been reproduced by the dealership. They have inspected the vehicle and have only pointed to low oil/leaking oil as the issue. I myself have no evidence of leaking oil or low oil. There again, were no warnings/symptoms prior to the failure. The problem occurred at the moment that the engine supposedly failed completely. The dealership and American Honda have not entertained any failure other than the low oil and my oil change which occured 5300 miles and over three months prior. I cannot understand as a consumer with a PowerTrain warranty and a car with some known recalls (fuel pump/ connecting rod) refuse to be concerned for the safety of their customers and use my vehicle to determine what the real issue was or is.

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