NHTSA Complaint #11577909 — 2012 KIA SORENTO

SERVICE BRAKES issue reported to NHTSA

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Complaint Details

ODI Number 11577909
Vehicle 2012 KIA SORENTO
Component SERVICE BRAKES
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State MA

Consumer Description

I'm filing this complaint about a Safety Recall letter, dated November 14, 2023, that I received from the KIA America Corporate Headquarters concerning a (NHTSA Recall Number: 23V652) defect which can result in an engine compartment fire, increasing the risk of injury. I have reached out to my local Balise KIA dealer, on two separate occasions to be told my information is in their system and they will contact me via email or by a phone when this part has been created to schedule my vehicle for repair. Within weeks after receiving my initial Safety Recall letter my Malfunction Indicator Lamp and ABS warning light, as well as, the complete anti-locking brake system lights suddenly illuminated on my front console. The Safety Recall letter I received indicates that when the ABS warning light illuminates I could experience an electrical short circuit, which can result in an engine compartment fire while driving or parked and could increase the risk of injury. When I recalled the KIA dealer on 1-19-24 for a second inquiry, I again explained the ongoing problem and the letter KIA Headquarters sent me in November, emphasizing and reading the letter stating if the ABS warning light is illuminated and I smell burning/melting smell, and/or smoke from the engine compartment to pull over to a safe location and contact KIA Roadside Assistance to have my vehicle towed. I was then told by an Advisor that the ABS warning light wasn't a safety issue? I again reiterated the letter's wording and was then told that I could bring it in and hook it up to their Diagnostic System but if they didn't find that was the problem they would charge me $150. Needless to say, I refused that offer, when currently there's no part available anyway. I'm hoping that this complaint can be put on record and if I could somehow get any information as to when this particular part has been created so that it can be replaced before a possible fire occurs would be greatly appreciated.

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