NHTSA Complaint #11577187 — 2022 CHRYSLER PACIFICA

On three separate occasions (December 2023-February 2024), while driving in temperatures below freezing, our 2022 Chrysler Pacifica Hybrid dashboard gave the following warning, along side the illumination of a red turtle warning light: "Stop Safely. Vehicle will shut off soon." The vehicle then lost the ability to accelerate, and the speed dropped significantly and immediately. Two of the three times, my one and three year old were in the vehicle and there was no shoulder on the 50mph road we were traveling on after sunset. Fortunately, the three times this happened, we were less than a half mile from our home and we coasted downhill to the bottom of our driveway. Our vehicle has now been at a certified Chrysler dealership for three full business days, and the technician "has no idea what is wrong," "is still working on it," "has no idea how long it will take to fix," and "has no rental or loaner cars available" for our family while we wait for our family's mode of Transportation to be returned. They claim they are unable to recreate the issue, so they cannot fix it. We showed them a picture of the dashboard, but that is not enough for them. It is currently 72 degrees in Dayton, OH, and the issue has never occurred in temperatures above 30 degrees. Thus, I doubt they will be able to "recreate" the issue until next winter. They've offered no other options or resolution until they can "recreate the issue."