NHTSA Complaint #11576740 — 2014 NISSAN PATHFINDER

Back on 5/27/21, I purchased a new transmission from Murfreesboro Nissan for my 2014 Nissan Pathfinder at 128k miles. Everything seemed fine at first, but a few months later, on 2/18/22, I got the CVT flush at 146k miles as advised. I mentioned that my Pathfinder was jerking, similar to when a transmission issue occurs. I was reassured that it was normal. Concerned about the ongoing transmission problems, I visited Murfreesboro Nissan on 9/16/22, when my check engine light came on. I specifically requested a diagnostic test and mentioned the transmission issue once again. However, I was informed that the problem was with the catalytic converter, which I had to get fixed elsewhere. I was once again told it was normal for the transmission to feel that way. Months passed, and on 12/2/22, at 159k miles, I returned to Murfreesboro Nissan for another diagnostic test. The situation had worsened, and this time the service advisor confirmed that the problem was indeed with the transmission. To my dismay, the advisor even admitted that she wished she had advised me to sell the transmission when I purchased it in 2021, as they apparently have consistent issues with their CVTs. She acknowledged that going from 128k miles to 159k miles should not require a new transmission, especially after getting the CVT flushed as recommended. Murfreesboro Nissan will not cover it since it just passed the 1 year mark of the transmission warranty though I have been complaining about it while it was still in warranty.