NHTSA Complaint #11576708 — 2022 FORD MUSTANG

On December 9, 2023, I was driving my 2022 Ford Mustang on Interstate 70 (westbound) and received the following notifications: "Pre-collision assist not available" and "Powertrain Malfunction/Reduced Power." This resulted in an inability for the car to rev above 4000 RPM which was problematic for driving on an interstate in the mountain. Additionally, driver assists were disabled. The message cleared after the car was turned off for ~ 2 hours, but the pre-collision assist intermittently incorrectly identified objects prompting braking when ACC was activated. However, about a week later, the car suffered a cracked windshield prompting replacement on 12/29/23. Following replacement, the car gave a message saying, "Front Camera Malfunction. Service Required." Despite recalibration attempts at both Safelite AutoGlass and my local Ford dealership, the camera has remained dysfunctional. Similarly, apart from the initial "Front Camera Malfunction" message upon starting the car, there is no indication that Pre-collision, adaptive cruise control, and automatic emergency braking are disabled for the duration of the drive. On 2/23/24, I received a call from Safelite stating that the "manufacturer of the windshield had issued a precautionary recall where it looks like the camera bracket can possibly detach and cause some issues with the advanced safety systems." Upon returning their call, it was confirmed that my vehicle, 2022 Ford Mustang, was affected by the precautionary recall. Therefore, I was scheduled to take my car in for a new part and told that I could seek reimbursement from Ford. However, upon further discussion with my Ford dealership and Ford Motor Company Customer Service team, I was told that they were unaware of a recall. Similarly, when further information was requested from Safelite, I was told that "we are not allowed to give out that information." As of this submission, the advanced safety systems remain inoperable.