NHTSA Complaint #11576609 — 2023 FORD F-250 SD

The contact owns a 2023 Ford F-250. The contact stated that while driving at various speeds, the vehicle hesitated upon depression of the accelerator pedal without warning. The vehicle was taken to the local Ford dealer on numerous occasions where various software updates and maintenance checks were performed on the vehicle; however, the failure persisted after each repair. Recently, the contact stated that while the vehicle was idling, there was an abnormal ticking sound coming from the engine compartment. The contact's friend tested the vehicle by placing the vehicle into park and depressing the accelerator pedal; both the contact and the friend noticed that the vehicle would inch forward despite the vehicle being in park. Both the dealer and the manufacturer were notified of the failure but neither offered any assistance. The manufacturer referred the contact to the NHTSA Hotline. The vehicle was not repaired. The failure mileage was approximately 400.