NHTSA Complaint #11576274 — 2015 CHEVROLET EQUINOX

The contact owns a 2015 Chevrolet Equinox. The contact stated that while driving at an undisclosed speed, the engine seized. The contact stated that the Chevrolet mobile app indicated that the oil level was at 50 percent. The contact coasted the vehicle to a nearby Walmart. The Walmart attendant checked the oil level and concluded that there was no oil in the oil pan. The Walmart attended added two quarts of oil to the engine however, the vehicle failed to restart. The vehicle was towed to Midas where the vehicle was diagnosed with engine failure. The vehicle was then towed to the dealer where it was diagnosed with engine failure. The contact was informed that the engine needed to be replaced. The manufacturer was made aware of the failure but provided no assistance. The contact was informed that, due to the excessive mileage, the repair did not qualify to be covered under warranty. The failure mileage was approximately 100,000.