NHTSA Complaint #11576127 — 2018 BMW X2

UNKNOWN OR OTHER issue reported to NHTSA

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Fire

Complaint Details

ODI Number 11576127
Vehicle 2018 BMW X2
Component UNKNOWN OR OTHER
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire Yes
Injuries 0
Deaths 0
Vehicle Towed No
State HI

Consumer Description

My car started fire by itself. It was parked in front of my house. I drove 90 miles from my work in the same evening. I came home at 7:00pm, and since then my car was untouched. At 1:30am of the night, I heard something "pop" outside and it started making noise like something is on fire. And then I opened the window to find out my car is on fire. It was parked right in front of my house, the fire would move to my house anytime, but my neighbor called the police and fire station for me, and told me to get out of the house ASAP because it might explode. I was so panicked to grab my cats as I try to leave my house, and the police came right away, they started to water the rim of my house. The fire truck arrived in 15min or so, and it took about 30min to put the fire off. Thankfully, as it was right after that we noticed the fire, and the gas tank was almost empty, neither my house, myself, my family, my cats, and my neighbor were unharmed. Hawaii Police Department was there : Report #24-021263. My insurance company (GEICO) came and take a look, and they are taking care of it now. It is confirmed as "total loss". It has been showing the alert to check engine oil for about a week or so, but on the "vehicle status" screen, it was saying nothing was in immediate trouble. I even had made an oil-change appointment at the dealer on Mar 18th. I will upload some photos, but I have some videos of when the fire started also.

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