NHTSA Complaint #11576125 — 2015 BMW 328I

I own a 2015 BMW 328i xdrive with 86k miles. While reversing out of my driveway, onto a main road during rush hour, my vehicle unexpectedly stopped working with the message “drivetrain malfunction”. I had the car towed to a BMW dealership and was told there was a fault found in VANOS intake and that my car needed a timing chain replacement. I called BWM NA and was informed that there is a VANOS recall, but not for my car. They did however tell me that BMW would compensation for timing chain repairs for my 2015 328i if the car fell within certain parameters, low miles and within 7 years. While my car has low miles, I was told that my recall for the part had been “cleared” because I’m outside of the 7 year allotment for compensation on timing chain repairs. BMW will not help fix the timing chain nor compensate in anyway. I was informed they sent a letter in 2017, I purchased the car in 2017 and did not receive a letter. My vehicle had been serviced multiple times at BMW dealerships and I was never informed about a timing chain recall, not even in 2018 when my car was serviced at BMW for check engine light on. BWM has purposely avoided fixing a major vehicle flaw that they’ve known about.