NHTSA Complaint #11576043 — 2023 RAM 1500

I purchased this vehicle from the dealership on Nov 24, 2023. On Dec 9th, 2023 I found evidence of mice chewing and droppings. I checked the air cabin filter and there was evidence of mouse droppings and chewing as well. I set traps and caught three mice. I took the vehicle to the dealership to identify where they were coming in from and to assess what kind of damage was done to the vehicle, as it was smelling very bad even after changing the air filters. The dealership stated that this was not covered under warranty because it is not a mechanical problem and that I had to go through my insurance and submit a claim before they could proceed with removing the dashboard to investigate damage to the firewall. I received approval from my insurance after submitting a comprehensive claim and the dealership took apart the entire dashboard as well as several other components. They stated that they found evidence of mice droppings, but could not identify where they were coming from, so they put everything back together and returned the vehicle to me. Yesterday (March 6th), I again saw new evidence of chewing near the gas/brake pedals as well as at the air cabin filter. I called Ram to complain about this but they stated that it is not a mechanical issue. However, I believe they need to investigate and fix this problem because it is a structural issue that is permitting mice to enter and damage my vehicle and children's car seats, and the firewall between the engine and cabin could be compromised. More importantly, it is a health hazard with the mouse droppings and urine propagating throughout the ventilation system. Your feedback and support would be greatly appreciated to have Ram resolve this issue with my vehicle. Thank you