NHTSA Complaint #11575962 — 2017 KIA SORENTO

AIR BAGS issue reported to NHTSA

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Complaint Details

ODI Number 11575962
Vehicle 2017 KIA SORENTO
Component AIR BAGS
Date of Incident
Date Filed
Mileage 162,577 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State NJ

Consumer Description

The airbag light stays on and the Tunersville NJ dealership charged me $169 for a diagnostic of the problem. The error code was a B1448 OC sensor MAT defect and they need to replace the cushion because the Occupant Detection System (ODS) Sensor Pad is located inside the seat and quoted me around $2000 to replace it. I was told by the dealership that if the passenger mat detection is not working then the airbag will not work if an accident happens. I found that Kia Sorento from 2011- 2015 has the same issue and the company replaced it without a charge and extended the warranty for this airbag sensor to 15 yr with unlimited miles. This is a known defect for Kia corporation and they don't address this issue until somebody gets hurt in an accident and the airbag malfunctions.

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