NHTSA Complaint #11575744 — 2016 FORD TRANSIT

The contact owns a 2016 Ford Transit. The contact had received a recall notification and the vehicle was taken to the dealer, where the flexible coupling was replaced as an interim repair under NHTSA Campaign Number: 19V767000 (Power Train). The contact stated while an employee was driving at an undisclosed speed, the vehicle lost motive power. The vehicle was towed to an independent mechanic, where it was determined that the failure was related NHTSA Campaign Number: 19V767000 (Power Train). The contact stated that the mechanic attempted to order the part from the manufacturer, but the manufacturer informed the mechanic that only an authorized dealer could perform the repair. The vehicle was towed to the dealer, where it was diagnosed that the driveshaft assembly and other unknown parts had failed and needed to be replaced. The dealer sent a claim to the manufacturer for the repair; however, the manufacturer informed the dealer that they could not cover the repair of the vehicle because the flexible coupling was not replaced after another 40,000 miles, which resulted in the failure. The vehicle was not repaired. The failure mileage was approximately 170,000.