NHTSA Complaint #11575656 — 2021 MERCEDES-BENZ CLA 250

Date of occurrence: 03/05/2024 Subject: Formal Claim Regarding Traffic Safety Issue with 2021 Mercedes Benz CLA 250 I am writing to formally submit a claim regarding a recent traffic safety incident involving my 2021 Mercedes Benz CLA 250. While driving to my destination, I encountered a sudden loss of power and inability to accelerate. To ensure the safety of myself and other drivers, I activated my emergency lights and cautiously proceeded at a limited speed of approximately 30 mph, accompanied by a strained engine sound. Understanding the potential risks associated with this issue, I immediately pulled over in a safe location and had to drive the vehicle with caution to my home where I then arranged for my vehicle to be towed to the service department. Upon inspection, the service department informed me that the problem stemmed from a software malfunction, for which Mercedes has not yet released an updated version. Given the nature of this incident and the potential safety hazards it poses, I am deeply concerned about the safety of driving my vehicle on the freeway or to any destination. I kindly request your assistance in addressing this matter promptly and ensuring the necessary steps are taken to rectify the software malfunction. Please let me know the next steps in the claims process, any additional documentation or information required, and the estimated timeline for resolution. I appreciate your attention to this matter and look forward to a swift resolution. Thank you.