NHTSA Complaint #11575499 — 2018 FORD EXPEDITION

The contact owns a 2018 Ford Expedition. The contact stated that when the vehicle was first started during a cold morning, there was an abnormal clanking sound coming from the engine compartment. The contact stated that once the vehicle had idled for several minutes, the abnormal sound stopped. The contact stated no warning light was illuminated. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the cam phasers needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure. The contact researched online and related the failure to Customer Satisfaction Program Number: 21N03 Cam Phaser Replacement (Engine), but the contact was informed by the dealer that the vehicle was no longer covered under warranty. The failure mileage was approximately 65,000.