NHTSA Complaint #11575449 — 2019 LINCOLN NAUTILUS

On Sunday, March 3rd, 2024, I was backing out of garage to head to grocery store and my car was in reverse but would not move when I turned it. I thought I had hit it in neutral by mistake. So I put it in forward and then reversed it again. It seem fine so I went to grocery store and when I turned to go into a parking space it would not move as almost it was in neutral. Then my AWD Malfunction light came on so I called my husband and we were 5 minutes from dealer ship so we took it there and dropped it off. Monday, I called dealer ship to have them look at it and they told me that my rear differential motor had to be replaced at a cost of $1800 and it was not covered under power train warranty because the part did pop up when it was entered. Car only has 44K miles on it...Waiting on someone from Ford to call back to see why it is not covered.