NHTSA Complaint #11575394 — 2024 KIA TELLURIDE

I went into the dealership to have the air condition system looked at because on 2/27/2024, the weather was warm enough to have the ac on while driving home. The ac was not working as far as cooling, it was just blowing hot air. No indication of any issue with the coolant system at all. I call and make an appointment to the dealership to have this looked at on 3/02/2024 and they said that the condenser was damaged. They said that they thought it might be from debris from the road, I said at that point I believe it to be a defect on design. They gave a song and dance in regards to my logic but then did say that KIA is aware of the issue but it doesn't happen to much. I have also checked to see if this was and is a design problem, seeing that this particular issue has been going on for several years it should be corrected. This item and the rest of the front of the vehicle go through a lot of stuff over it's time on the road or off-road. Which brings up the other issue that this is an off-road SUV made to not be on regular road conditions whatever they are. This SUV has never been off-road and I have not done anything to the vehicle to cause this issue. It is a design defect and needs to be corrected.