NHTSA Complaint #11575212 — 2021 CHRYSLER VOYAGER

Our second row seat on the passenger side has a head rest that will not fold upright and lock into place. The seat itself is useless due to the headrest not folding up correctly and is a safety hazard for anyone to sit in it. I bought this vehicle for the purpose of having all available seats to be used for our family and now we have one seat that cannot be used. No matter how many times we tried to push it up or folding the seat all the way down and then back up it still does not lock into place on the headrest. We have did research and many people have had the same issue and have not been able to get it fixed even after taking it to a repair service or dealer. This needs to be a serious recall and should be fixed if so many others have had the same issues.