NHTSA Complaint #11574619 — 2016 VOLVO XC90

This Volvo was bought in Worcester, Massachusetts. We used to live in USA before moving to our home country The Netherlands. Taking the Volvo with us. For many months the car consumes extreme amounts of oil. Indicating low oil every time. We need to refill every 1200-2000 km. We notified our Volvo dealer over and over again when having scheduled maintenance. No thorough inspection was done. We felt unsafe when traveling long distances, afraid the engine would break down or insecure about the oil consumption and what was causing it. We had an independent Volvo specialist inspect the car and he knew there is a design flaw in the cylinder pistons. The full problem was described by Volvo in technical journal [XXX]. Due to the fact that the Volvo dealer did not take the problem seriously, we had been driving with this problem way too long causing extreme cylinder defects resulting in having to replace the entire engine with a new one. We feel this matter should have been addressed better by Volvo and we request compensation for the costs made. We also don’t understand why Volvo didn’t recall this batch of cars that were designed with too small cylinder pistons for the capacity of the engine causing heavy oil consumption. We look forward to your reaction. As we live in The Netherlands, kindly e-mail. The Volvo importer of The Netherlands was also contacted, but they redirected us to you as the car was bought in the USA. We have a full repair report that can be shared upon request. Also the faulty engine is still with the Volvo specialist as proof of the described problems. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)