NHTSA Complaint #11574537 — 2023 HONDA HR-V

Dear Sir/Madam While driving on [XXX] the message came on the screen 12 volt battery charging system problem. Do not drive. Time 10.54AM. The noise would start in the engine compartment while accelerating, then a smell entered the cabin of the car. I pulled over one mile after at a nearby service area and when I opened up the hood i have discovered a loose belt and a loose pulley. I towed the car to the [XXX] Honda in Reading, MA. The service didn't do much to investigate the issue and instigated that because I did not do an oil change at Honda Dealer they cannot cover the malfunction by warranty until Honda Corp approves it. I did my own investigation and found a broken off bolt laying in the bottom of the engine cover. I showed the discovery to them and then they voided a 240$ diagnostics charge. Then the real mechanic showed up by accident, saw the bolt and said that it did not surprise him at all. I think that the bolt pulleys bolts were overtightened and over the time they snap loose. Big issue is present for a new model 2023 Honda HR-V and later editions possibly. Thank You [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)