NHTSA Complaint #11574328 — 2017 FORD ESCAPE

In December 2023 my 2017 Ford Escape began running rough and misfiring. I took it to a Ford approved garage for inspection since I couldn't get in to the dealer until January. The garage was able to read the check engine light and found a short block coolant intrusion. When he called the Ford Company he was told there was a Customer Service Program [XXX] on this vehicle. He was also told I missed the warranty date by 15 days even though I was 30,000 miles under the mileage warranty. Ford has acknowledged this issue occurred at their Louisville plant. I received a case number from Ford - [XXX] and scheduled a diagnostic with the dealer. The soonest I could get it in was 2-6-24. They agreed with the Ford garage and told me I needed a new engine, water pump, and oil repair. The car was not safe to drive due to all of these issues. After multiple calls to Ford, they will not honor this Customer Satisfaction Program due to the warranty date of the program. The car did not act up until December 2023, so I had no reason to take it in for this problem. Each Customer Service Rep I spoke to acknowledged that this was their responsibility but they couldn't do anything to help me. They directed me to report this to the NHTA indicating it would force their hand to do the right thing. I was forced to pay almost $9000 in repairs, simply because I didn't drive my car into the ground and force the problem to the forefront. I am assuming I am not the only on with this issue. Please see the attached documents and thank you for any help you can offer. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)