NHTSA Complaint #11573983 — 2013 KIA OPTIMA

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number	11573983
Vehicle	2013 KIA OPTIMA
Component	ENGINE
Date of Incident	November 14, 2023
Date Filed	February 26, 2024
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	UT

Consumer Description

We are afraid to drive this car and have lost use for over 4 months now. Received Safety Recall Notice dated Nov 14, 2023. We have made numerous calls to Doug Smith dealership in American Fork, Ut, and also to KIA Customer Care Center. No information is forthcoming to resolve the issue in getting our car repaired. It is necessary that we park in our garage, so we faithfully unhook the battery cable every single time after driving and parking to be assured that it is safe. This has been going on for 4 months now and is not a comfortable situation for myself and my elderly wife. We would like some answers with respect to a timely repair to make our car safe again.

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