NHTSA Complaint #11573935 — 2023 FORD F-150 HYBRID

The contact owns a 2023 Ford F-150 Hybrid. The contact stated that while driving at various speeds, the Forward Collision Avoidance system warning light illuminated. While driving in the sun at various speeds, the vehicle drifted towards the ditch while there are no other vehicles nearby. The radio was inoperable. The trailer disconnected message was displayed without a trailer being connected to the vehicle. After it rained or after the vehicle was washed, the vehicle was slow to start and went into Accessory mode. The vehicle was taken to the local dealer, who informed the contact that they were unable to duplicate the failure. The vehicle was taken back to the local dealer again; the failure was due to the camera system and the sun. The contact stated that water and sunlight were causing the failure, and water was entering the connectors, but the mechanic was unable to determine the cause of the failure. The vehicle was not diagnosed or repaired. The dealer contacted the Ford engineer in his State, who was unable to determine the cause of the failure. The dealer called the manufacturer’s engineers at Headquarters, who were unable to determine the cause of the failure and informed the dealer to replace unknown parts. The manufacturer was made aware of the issue. The failure mileage was approximately 2,000.