NHTSA Complaint #11573208 — 2017 FORD ESCAPE

SEATS issue reported to NHTSA

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Complaint Details

ODI Number	11573208
Vehicle	2017 FORD ESCAPE
Component	SEATS
Date of Incident	February 16, 2024
Date Filed	February 21, 2024
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	WI

Consumer Description

Turned the heated seat on (driver side seat). After a little while the seat felt too hot so I thought maybe my jacket was positioned strange on my back. I readjusted my jacket and turned the seat down to the medium setting. It still felt too hot so I turned it off. After exiting the vehicle I noticed a burn mark through the back of the seat. I checked my jacket and there were burn marks on it as well. Had I not been wearing a winter jacket i likely would have been burned. This also poses a safety concern of the seat starting on fire. The vehicle has not been evaluated yet. There were no warning messages or alarms prior to the malfunction. It can be inspected upon request.

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