NHTSA Complaint #11573145 — 2023 TOYOTA COROLLA CROSS

UNKNOWN OR OTHER issue reported to NHTSA

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Complaint Details

ODI Number 11573145
Vehicle 2023 TOYOTA COROLLA CROSS
Component UNKNOWN OR OTHER
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State VT

Consumer Description

I have contacted the Toyota company several times over the internal multimedia system in the vehicle I purchased in October 2023. This system requires that I download a poorly developed application on my phone from Toyota in order to fully interact with the system. I will not put any app on my personal phone that is a potential security risk and is one of the poorest rated apps on the app store where it resides. Because I won't add this awful Toyota tracking device on my phone, I am required to interact with this panel to distraction while driving, which is causing safety issues. I would like to know how it is legal for a corporation like this to require that someone download an app with security risks on their phone, in order to use an interior car function, which can cause major safety issues because it is so distracting while driving.

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