NHTSA Complaint #11572490 — 2018 HONDA CR-V

Initially we had check engine light on and we felt that the car had difficulty to start after stopped at traffic light. We had to restarted the engine to solve the stall problem. We took the car to a mechanic and he changed oxygen sensor and spark plugs but the problem came back. Then we received the recall letter realized it was exactly the same problem we had. The mechanic re-examined the car and confirmed that fuel pump was the problem. The recall letter told us to wait for replacement. Since we did not have another car we had to use it. On February 16, the situation became worse. We almost ran into crash on high way 95. The check engine light kept flashing and the car seemed to lose power in the middle of high way. We managed to pull over. It was very scary and it was lucky to avoid any harm in this incident.. Talking to Honda service was not helpful. They insisted on us to pay diagnosis fee of $195 to do the evaluation and tried to deny the third-party mechanic's opinion. We lost trust of their objectivity to do a fair check.