NHTSA Complaint #11572309 — 2016 KIA SORENTO

The contact owns a 2016 Kia Sorento. The contact stated while driving 25 MPH, the vehicle was overheating. The contact veered to the side of the road. Upon inspecting the vehicle, the contact noticed that there was sufficient coolant in the coolant reservoir, but there was no coolant in the radiator. The contact stated that the failure recurred. The contact inspected the vehicle and noticed that coolant was leaking out of the coolant reservoir due to pressure. The contact received notification of TSB Number: WTY035, which was related to the failure. The dealer was contacted and advised the contact to take the vehicle to their location for repair; however, the dealer informed the contact that the repair could take 3-4 months. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 130,000.