NHTSA Complaint #11572283 — 2010 FORD ESCAPE

The contact owns a 2010 Ford Escape. The contact stated while driving at undisclosed speeds and making a turn, the steering wheel was making an abnormal clicking sound. The steering wheel was unsteady and wobbling. There was an unknown warning light illuminated. The vehicle was taken to an independent mechanic, who referred the contact to the local dealer. The vehicle was taken to another independent mechanic, who stated that the failure was due to an electrical issue. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted and opened a case. The contact stated that the failure was related to NHTSA Campaign Number: 14V284000 (Steering). The failure mileage was approximately 140,000.