NHTSA Complaint #11571973 — 2018 HONDA ACCORD

I purchased my vehicle from Lithia, Inc. d/b/a Wilde Honda in Waukesha, Wisconsin new. Wilde Honda serviced the vehicle on [XXX], after I reported that all lights in the vehicle were coming on. In addition, I experienced an incident on the highway where my car failed to accelerate, putting me in extreme danger. On [XXX], after my vehicle was returned to me, I experienced substantially similar issues immediately, with the same problems accelerating, all of the dash lights coming on, and a rumbling and jittering sound when the vehicle was first started. Wild Honda charged me $4,956.36 for repairs, which did not resolve any issues. I wrote to Alex Reed of Wilde Honda regarding these issues. Mr. Reed assured me that the underlying problem was resolved by replacing a fuel injector, and I was charged an additional $350.00. On [XXX], I again experienced the same dangerous issue where all the lights came on. Once again, I found myself on the highway, unable to accelerate and faced with a dangerous situation. I have made repeated demands to Lithia to reimburse me for the repairs charged to me, as well as for the fair market value of my vehicle as it can no longer be operated safely. Lithia d/b/a Wilde Honda has made no efforts to resolve this situation and disclaims all responsibility. After researching this issue, I discovered that In October 2018, American Honda notified dealerships that vehicles equipped with a 1 1.5L turbo direct-injection engine “may experience engine oil dilution” and that this “may result in increased oil level and can cause a [cylinder] misfire” and cause a variety of symptoms including a check light indicator due to an engine misfire, a low oil pressure light, and abnormal engine noises. In fact, American Honda reached out and requested that dealerships contact them if the dealerships came across similar issues that plagued my vehicle as American Honda was trying to determine the underlying issue. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6