NHTSA Complaint #11571877 — 2022 NISSAN SENTRA

On [XXX] my son [XXX] took the Nissan Sentra in for service at Coggin Nissan for a routine oil change. My son told me before I made the appointment for service that he thought that some of his fluids may be low because the steering felt weird. I requested that the steering and other fluids be checked as well as the tire pressure. After the service on the Sentra was completed service we were provided with their recommendation for additional services. They listed that the all four tires were worn and needed to be replaced which I thought was odd. They also recommended an alignment and replacing the brakes pads. There was no mention of any other services being required or any mention of a recall. Before leaving I asked the gentleman at the counter if the fluids and tire pressure had been checked and he said they were and that they do a multi point inspection on all vehicles being serviced. I also mentioned to the gentleman that my son was still having problems with his battery, and it was brand new. The gentleman stated that the batteries are not made the same as they used to be and don’t last us long. On Saturday [XXX], just a few days after having the car serviced my son [XXX] was taking his girlfriend home at around 10:30 pm and was driving on [XXX] before getting on [XXX]. He was having issues with his steering and was unable to steer, losing control but was somehow able to pull in to the parking lot of a bank. He hit a curb or something, the tire blew out and he doesn't think he hit anything else but the front bottom front piece on car was hanging and had to be removed. There was also some other damage near tire. I thank God that he hadn't gotten on the highway when this occurred otherwise this could’ve been a lot worse and lives could have been lost. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)