NHTSA Complaint #11571187 — 2022 TESLA MODEL Y

SUSPENSION issue reported to NHTSA

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Crash

Complaint Details

ODI Number 11571187
Vehicle 2022 TESLA MODEL Y
Component SUSPENSION
Date of Incident
Date Filed
Mileage N/A miles
Crash Yes
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State NY

Consumer Description

My vehicle was rear ended while parked on the side of the road. No one was in the car so there was no personal injury. The car was repaired but after the repair the rear tires were found to be wearing out at a rate of 4 times normal speed. Two repair facilities (one of them being a Tesla service center) measured the vehicles rear alignment and found the camber to be outside of manufacturers specifications but couldn't fix the issue as the vehicle has no way to adjust the camber on the rear wheels. The insurance company tried to have the alignment fixed but could not as Tesla would not give any instructions on how to make the repair and suggested that the problem be fixed by Tesla under a warranty repair. This determination was made because the vehicles frame was found to be fine, and the suspension was fine, but the alignment was off with no way to make an adjustment. When I tried to have Tesla repair the alignment, I was told I hit too many potholes and because the car is a performance car I drove the car to aggressively which caused the problem. I do not hit potholes and I do not drive aggressively. If I were to do either of these things the frame would show damage, and the suspension would show damage. Also, if I hit potholes the front wheels would sustain most of the damage and there no issues with the front wheel alignment. The photos in the files attached: "Rear Tire 4-2-2023" shows a rear tire after the car was repaired with no abnormal wear, "Rear Left Tire 10-4-2023" and "Rear Right Tire 10-4-2023" so abnormal wear just 6 months after repair.

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