NHTSA Complaint #11570841 — 2016 VOLVO XC90

AIR BAGS issue reported to NHTSA

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Complaint Details

ODI Number	11570841
Vehicle	2016 VOLVO XC90
Component	AIR BAGS
Date of Incident	February 6, 2024
Date Filed	February 8, 2024
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	FL

Consumer Description

When driving slowly to enter a parking garage, the steering wheel on the car started to feel stiff, and as I completed the turn, there was a loud snapping sound. The dashboard showed an urgent fault saying “SRS Airbag Urgent - Drive To Workshop”. I drove it to the Volvo dealer. The steering wheel was having problems turning left. When the dealer attempted to move the car, it was then unable to turn left at all. So, the steering wheel completely failed.

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